Warranty
Dupont performance services
After an accident, people feel vulnerable. They need assurance that their car - and their life - will be back to normal quickly. As an insurer, you need to know that the shops you recommend understand the value of a policyholder’s peace of mind as well as you do. That is why the tools of DuPont Performance Services were created - to build confidence in the repair process for consumers and insurers alike.
DuPont Performance Services Tools are used by a network of interdependent collision repair centers that strive to ensure customer satisfaction through process improvement, performance consistency and confidence in the DuPont name. Our members are focused on one thing: taking the guesswork out of collision repair so customers not only get great service, but also restored peace of mind.
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The Opportunity
An automobile accident can be the catalyst that deepens trust and builds business friendship between an agent and their customer. The customer, who has been paying premiums with no tangible gain, will now benefit from the agent’s service and advice. The agent who can prove that they are a "hands-on problem solver" reinforces their image of reliability and secures the appreciation and loyalty of their customer.
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Many businesses, including ours, depend on referrals; therefore, we would like to ensure that our mutual customers have received supreme quality service.
Many businesses are blind to the fact that a strong network working together is many times more effective than a single unit. We need referrals to stay in business and to host the programs that we do.
Agents need high quality body shops to care about their customers and to offer first class service on a daily basis. We need each other to provide great experiences for our mutual customers. By working together we can reach common goals.
Contact our expert with any questions by calling
703-823-1907.
