Auto Craft Body & Paint

Auto Craft Body & Paint Company Repair Process

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There are many important steps in the repair process, as detailed below:

1. First, Auto Craft Body & Paint’s expert and professional damage analysts meet with the vehicle owner to gather information about what occurred during the accident or collision and to record pertinent data about the damages incurred.

2. The damage analysts then work with our seasoned auto body technicians to develop an appropriate service plan for the vehicle's restoration.

3. Then, the vehicle owner authorizes further evaluation of the vehicle (which may involve taking the vehicle apart), as well as any future repair work outlined in the service plan.

4. Auto Craft Body & Paint then contacts your insurance company to communicate the service plan.

5. Now the first step of the actual repair process beings. The vehicle is disassembled and the need for structural and mechanical repairs is assessed.

6. Next, the replacement parts are electronically ordered for the vehicle. Sometimes, if a part is unavailable immediately, it may add a few days onto the completion timeline of the repair. Once all the relevant parts are received, the structural repair work begins.

7. During this part of the process, the vehicle's structure is restored to manufacturer’s specifications with unibody repair equipment. Cutting-edge computer programs analyze various aspects of your vehicle to ensure the repairs are accurate and reliable.

8. Now, the more cosmetic aspects of the repair work are completed. Experienced auto body technicians realign, restore or replace metal elements on the vehicle, such as body panels. Corrosion protection is also applied to the repaired areas, as needed per manufacturer specifications.

9. Next, the vehicle is prepared for paint application. Every exterior area of the car is primed and prepped for the next-day painting. The car is then masked, taped and placed in a paint booth, and the colors are mixed and applied.

10. Reassembly of any final car parts is completed at this point, and all systems are checked and re-checked for correct performance, which may take anywhere from one to two days.

11. Now, alignment work is performed, as needed, as well as thorough detailing and road performance testing of the vehicle to ensure optimal performance.

12. It's time for the finishing touches. A final inspection and quality check is completed at this point, to ensure the vehicle has been restored to its pre-accident condition.

13. Lastly, the customer is notified that their vehicle is ready for pick-up or delivery at their earliest convenience.

Reviews from our customers

Thank you so much for the Professional services & refreshing "Perspective." In as much as I was changed by car issues you were able to keep things together despite your own issues. Breathe. Pause. Reflect. I wish you well. Peace and tranquility.

Sincerely, Marc Viola

Just wanted to thank you again for doing an outstanding job. I am very pleased with the repair work. I am appreciative that you kept the cost to a minimum. Finally, thank you for being so kind and pleasant. You truly demonstrative a level of customer service that is rear these days.

Sincerely, Cara Jenkins

Just a short note to thank you and your people for taking care of my car. It looks great. If even feels better. Thank you for the outstanding care and for getting it to me on time for my trip. The trip worked out fine too.

Thank you very much for the time and effort.Robert

I would like to thank you your company for not only fixing my Honda with great technique but also providing me with excellent customer services during the recent event. Although I was not happy and frustrated when I could not have my car back on the dates I was promised, you have proved that I made the right decision for sending my car to your company right after the accident.

Especially, I wanted to thank Mr. Luis Pacheco for an outstanding job he has done. During the time my car was in your bodyshop, he informed me regularly providing with detail status and timeframe, as well as answered all of my questions. In addition, when he found out that my car’s battery was dead, he took immediate action helping fixed it with a great attitude. He once again demonstrated his dedication to the company and also proved that your company is always being responsible for your customers making sure that the best quality service is provided.

Dear Auto Craft,
I wanted to write and let you know how pleased I am with the work you did on my 2004 Toyota 4-Runner. The car looks splendid and more like it just came off the assembly line rather than an out of a body shop. Your crew here was professional and courteous and I felt like I received a great deal of attention. Thanks for a great job and keep it up. I will definitely use you for all my future auto body needs.

C. Malcolm E. McKay

I wanted to write to express my appreciation for all the work your company did in repairing the damage done to my truck. I keep it excellent condition and you returned it to me in better condition than it was prior to my accident. More importantly though, after having it back for a few days and noticing some small items that I thought still needed attention, Guy Johnson from your company was extremely helpful and responsive in attending to these items. You do superior work and you back it up. That is all any customer can ask for. I am all very appreciative to State Farm for suggesting your company when my accident occurred.

In the end, I received a quality job from experienced professionals. Thank you very much. In the future, I will not hesitate to recommend your company to anyone in need of automobile repair.

Thank you,
Greeg Olving

Dear Mr. Flores:
Just a quick note to give you my sincere thanks for a beautiful job you and your staff did on my car My car looks brand new, and I am most happy you fixed the over spray problem I had on my car.

I will continue to use you for all of my auto body work, and will also tell all of my friends what good work you and your staff do for the public. You have to be an outstanding company or USAA would not use you as someone on their team.

Thanks again, as I was most impressed how you handled my need with my paint problem, plus the car looks superior. My wife was most impressed as well as my family. I will use you in the future for any and all of my auto body needs. Keep up the fine work you and your staff are doing - as you provide excellent customer service.

Sincerely,

Randy B. Teufel

Dear Mr. Martinsen,
I am writing this letter to commend the service provided by Mr. Guy Johnson. Mr. Johnson has assisted my wife, Angela, and me with two of our vehicles. Of particular note was the last time, Aug. 23, when my wife went into the shop to inquire about obtaining touch-up paint. She had opened the truck door into a chair in the garage which resulted in a chip in the paint. She went to AutoCraft and Mr. Johnson was kind enough to provide her with a small container of touch-p paint at no charge. She was most thankful for his act of kindness and so was I. We wanted to let you know of his action as we believe it is to be commended. Action such as we believe it is to be commended. Action such as this is a great way to encourage customers to spread the word about AutoCraft in Alexandria, VA. Please tell Mr. Johnson that we said, "Thanks again."

Sincerely,
J. Bryant

Thank you for doing such a tremendous job in repairing my Benz.
I especially want to thank Rene & Silvana for their incredible friendliness and professionalism I will definitely refer you to others.

Thank you again,
Jina and Carlos

Contact us today. Trust the experts at Auto Craft Body & Paint Company to renew the structural integrity and maneuverability of your vehicle, helping to preserve and safeguard your automotive investment.

Hours of Operation:
Monday - Thurday: 7:30 - 5:30 PM,
Friday: 7:30 - 6:00 PM,
Saturday: by appointment.

Please note:
Our facilities are closed the calendar week containing Christmas and New Year and the calendar week containing the fourth of July.

ALEXANDRIA SHOP
6009 FARRINGTON AVE,
ALEXANDRIA, VA 22304
office:(703) 823-1907
fax: (703) 370-8107