Q: Do I need an appointment for an estimate? How long will it take? Is there a cost?
A: Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.
You are responsible for your deductible, if you have one, payable to Auto Craft Body & Paint, at the completion of repairs. The insurance company is responsible for all repair expenses above your deductible. It costs you no more to choose the repair facility that provides the highest quality repairs.

Q: How long will it take to repair my car?
A: Because each situation is different, there is no standard time period necessary to make repairs. The length of time is dependent on the extent of the damage, availability of parts, and of course, your insurance adjuster's timeliness. However, we do everything we can to keep your repair time as short as possible.

Q: Need to coordinate the repair process with your insurance company?
A: Auto Craft Body & Paint is thoroughly familiar with the rules, regulations and practices of all major insurance companies. Our team will guide you through the process. We work with all insurance companies and have direct repair/service programs.

Q: How difficult is it to match my paint color?
A: Yes, it may be difficult. However, a high-quality facility will take the steps necessary to ensure your satisfaction with the match. The following is a brief description of how paint-matching works.

Your vehicle carries a paint code, printed on a label frequently located under the hood of your car. This code specifically identifies your car's color and is used by the repair shop to determine which paint-mixing formula should be used. This works fine if your vehicle is precisely the color specified by the paint code. However, in the actual vehicle production, there are often slight variations.

If your vehicle is not the exact color specified by the factory, the first step in paint matching is "tinting" or varying the amount of the components in the formula. Sometimes, a perfect match cannot be obtained by tinting alone. In these cases, blending techniques are used. The last little bit of variance is made invisible by painting portions of the vehicle adjacent to the repaired areas so that the color changes are unnoticeable. This can make the difference between a very good match and an invisible repair.

Proper paint-matching techniques require a high level of skill and sometimes a great deal of patience. At Auto Craft Body & Paint, all our technicians are trained and certified by the paint manufacturers. Be sure you select a repair facility that will take the time to produce a match in the perfect range and will not be satisfied with merely good results.